Lamp Brothers serves customers in the United States. Available shipping destinations are determined by the delivery addresses supported at checkout.

If a particular destination cannot be selected during checkout, we cannot currently accept an order for delivery to that address.

Shipping availability may vary depending on the product, delivery address, and available shipping services.

Our store operates online. We do not represent that all products are stored or dispatched from a warehouse within the United States. Depending on the product and fulfillment arrangements, shipments may involve international logistics providers.

Orders typically require 3–5 business days for processing before dispatch.

Order processing includes preparing the order, arranging fulfillment, and preparing the shipment for handover to the shipping carrier.

Processing time is separate from shipping transit time.

Orders are processed on business days, Monday through Friday, excluding applicable public holidays.

Processing begins according to the order cutoff and business-day schedule explained below.

The processing estimate does not mean that every order will be dispatched immediately after purchase.

Our daily order cutoff is 5:00 PM (17:00), GMT−05:00 Eastern Standard Time (EST), Monday through Friday, excluding applicable public holidays.

Orders placed before the cutoff on a business day enter the processing schedule for that business day.

Orders placed after the cutoff, during weekends, or on applicable public holidays enter the processing schedule on the next business day.

Important: The cutoff determines when an order enters the processing schedule. It does not guarantee same-day dispatch or same-day delivery.

The confirmed cutoff is expressed using the GMT−05:00 offset. This is a fixed offset and should not be confused with Eastern Daylight Time (EDT), which uses GMT−04:00 during daylight saving time.

Once an order has been dispatched, the estimated shipping transit time is 7–10 business days.

Transit begins after the order has been handed over to the shipping carrier.

The transit estimate is separate from the 3–5 business days required for order processing.

Actual shipping progress may be affected by carrier operations, transportation conditions, weather, public holidays, or other delivery disruptions.

Business days are Monday through Friday, excluding applicable public holidays.

Tracking updates may not always appear immediately after a shipment is registered or handed over to a carrier.

Our standard estimated total delivery time is 10–15 business days.

This timeframe consists of:

The total estimated delivery period is calculated by combining the processing and transit estimates.

Delivery estimates begin according to the applicable order-processing schedule and daily cutoff time.

These timeframes are estimates, not guaranteed arrival dates. They do not remove our responsibility to comply with applicable shipment and delivery obligations.

If we determine that an order cannot be shipped within the applicable promised shipment period, we will follow the notification, cancellation, and refund requirements of applicable law.

Available shipping options and any applicable shipping charges are displayed during checkout before you complete your purchase.

The final shipping charge, if any, is included in your order total before payment confirmation.

Shipping charges may depend on the selected products, delivery address, order value, and available shipping service.

Where a free-shipping offer or promotional shipping arrangement applies, its conditions will be displayed through the applicable offer or checkout.

Please review the complete checkout information before placing your order.

We do not add undisclosed mandatory shipping charges after an order has been completed.

After placing an order, you should receive an order confirmation at the email address provided during checkout.

The confirmation may include information about your purchased products, order reference, delivery address, and payment.

Please review your order confirmation and contact us promptly if you notice incorrect order details or delivery information.

An order confirmation is not the same as a shipping confirmation. Your order may still be within the 3–5 business-day processing period.

If you do not receive an order confirmation, please check your email's spam or junk folder before contacting customer support.

Where shipment tracking is available, tracking details are provided after the shipment has been prepared and tracking information has been issued.

Lamp Brothers uses Track123 to help customers view available order and shipment tracking information.

Tracking information may not update immediately after a shipping label is created or a shipment is registered.

Carrier tracking events depend on when the package is scanned and processed through the delivery network.

Tracking may occasionally show limited information while a shipment moves between facilities or carriers.

If you have questions about your shipment or tracking status, contact help@lampbrothers.com and include your order number.

Tracking information is provided for customer convenience and does not limit any applicable rights concerning delayed, missing, or undelivered orders.

If your order contains multiple items, they may occasionally be shipped in separate packages.

When this occurs, packages may arrive at different times, even if they were purchased in the same order.

Separate tracking information may be provided where available.

If you receive only part of your order, please check the available shipment information before assuming that an item is missing.

If you cannot identify the status of the remaining items, contact our customer support team with your order number.

Any applicable delivery obligations remain in effect for the complete order.

Customers are responsible for providing accurate and complete delivery information during checkout.

Please check your:

• Full name.
• Street address.
• Apartment, suite, or unit number, where applicable.
• City and state.
• ZIP code.
• Other relevant delivery instructions.

If you notice an error in your delivery details, please contact us as soon as possible at help@lampbrothers.com.

We will attempt to update the delivery information before dispatch where operationally possible.

However, address changes cannot be guaranteed once an order has entered fulfillment or shipment.

If a parcel is returned because of incorrect or incomplete customer-provided delivery information, please contact us so we can explain the available redelivery, cancellation, or refund options.

Any additional charges will be handled according to the circumstances, applicable law, and the conditions disclosed before purchase.

Nothing in this section automatically transfers to the customer any delivery risk or cost that Lamp Brothers must legally bear.

We aim to dispatch orders within the advertised processing timeframe of 3–5 business days.

Occasionally, unexpected circumstances may affect processing, carrier transportation, or delivery.

If we determine that your order cannot be shipped within the applicable promised shipment period, we will notify you as required by law and explain the available options.

Where the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule applies, we will comply with its requirements concerning shipment delays, customer consent, cancellation, and refunds.

Where required, we will provide an appropriate revised shipment date or explain that a definite revised shipment date is unavailable.

You will have the opportunity to consent to an applicable delay or cancel the affected order and receive a prompt refund, in accordance with the relevant legal requirements.

If we cannot fulfill an order, or if cancellation and reimbursement become mandatory under applicable law, we will issue the required refund to the original payment method, including applicable original shipping and handling charges for unfulfilled merchandise.

We will not require customers to accept an indefinite shipping delay as a condition of retaining their rights.

Where applicable law requires an earlier refund or a specific cancellation procedure, that requirement takes precedence over any general processing period stated elsewhere on our website.

If your order has not arrived within the estimated 10–15 business-day delivery window, please contact customer support.

Include your order number and any available tracking information so we can investigate the shipment.

We may work with the relevant shipping carrier or fulfillment provider to determine the shipment status and identify an appropriate resolution.

Depending on the circumstances and applicable consumer protection laws, the resolution may include locating the shipment, arranging replacement delivery, or issuing a refund.

If an order is confirmed lost or not delivered, we will provide the remedies required by applicable law.

Customers are not automatically required to pursue a carrier claim themselves before receiving a remedy that Lamp Brothers is legally responsible for providing.

If tracking shows that your package was delivered but you cannot locate it, we recommend checking:

• The delivery location recorded by the carrier.
• Mailrooms, parcel lockers, or package storage areas associated with your address.
• Whether a household member or building representative accepted the delivery.
• Any delivery notification or additional information provided by the carrier.

If the package remains missing, contact us at help@lampbrothers.com.

We will review the available delivery information and assist with an investigation where appropriate.

A carrier's delivered status does not automatically eliminate any applicable consumer rights when there is a genuine dispute concerning delivery.

If a lamp, lighting fixture, or accessory arrives damaged, please contact us as soon as reasonably possible.

Include your order number, a description of the damage, and photographs of the product or packaging where reasonably available.

Photographs may help us assess shipping damage and determine the appropriate resolution more efficiently.

If a lighting product appears electrically unsafe, damaged, or defective, please do not install or use it.

We will review the reported issue and arrange an appropriate resolution consistent with our Return & Refund Policy and applicable consumer protection laws.

Depending on the circumstances, an appropriate resolution may include a replacement, refund, or another legally available remedy.

You are not required to bear return shipping costs or other expenses that Lamp Brothers is legally responsible for when resolving damaged, defective, or incorrectly supplied products.

Lamp Brothers offers a 30-calendar-day voluntary return window for eligible purchases.

The return period begins on the date the order is delivered.

For ordinary change-of-mind returns, customers are responsible for direct return shipping costs under the conditions stated in our Return & Refund Policy.

Important: Our designated physical return-processing center is located in Jinhua, Zhejiang, China. International return shipping charges may apply.

Our return-processing center is separate from our registered United States business address.

The complete return address, return eligibility conditions, and refund procedures are available in our Return & Refund Policy.

Refunds are processed back to the original payment method used for the order.

After a refund has been approved and issued, it may take up to 10 business days for the funds to appear in your account, depending on your payment provider.

This payment-provider timeframe does not extend any shorter refund deadline required by applicable law.

Our voluntary change-of-mind return conditions do not limit mandatory legal remedies for defective, damaged, incorrect, or materially misdescribed goods.

If you need to change or cancel an order, please contact our customer support team as soon as possible.

Email help@lampbrothers.com and include your order number and the requested change.

We will attempt to accommodate changes or cancellations before shipment where operationally possible.

Once an order has entered shipment, we may no longer be able to intercept or cancel delivery.

If the parcel is already in transit and you no longer wish to keep the item, please accept delivery and follow the applicable return procedure.

Refusing delivery does not, by itself, automatically complete an ordinary return.

Our operational cancellation procedures do not restrict cancellation or refund rights that apply under federal or state law.

Where a refund is legally required for an unfulfilled or canceled order, it will be issued to the original payment method within the applicable legal timeframe.

If you have questions about processing times, delivery estimates, shipment tracking, missing packages, or shipping-related concerns, our customer support team can assist you.

When contacting us about an existing order, please include your order number and a brief description of the issue.

For questions about delivery, please use the following verified contact channel:

Email: help@lampbrothers.com

For general store inquiries, you can also visit our Contact page or review our Frequently Asked Questions.

For questions about shipping, delivery, missing packages, order tracking, or order processing, please contact Lamp Brothers.

For additional information about our business, please visit our Legal & Company Information page.

For further information about your order, please review our Terms of Service, Return & Refund Policy, or FAQ.