Need a Hand? We're Here to Help.
Have a question about a lamp, an existing order, or a delivery? We're happy to help you find the information you need. Get in touch using the details below or the contact form on this page.
Email Customer Support
For order questions, product information, returns, refunds, and general inquiries.
Already Placed an Order?
Include your order number when contacting us so we can identify your purchase and assist you more efficiently.
1. How Can We Help?
You can contact Lamp Brothers about a range of questions related to our products and your shopping experience.
Product Questions
Need help understanding a lamp's dimensions, materials, electrical specifications, or installation requirements? Send us the product name or link and your question.
Orders & Delivery
Questions about your order status, shipping information, delivery estimates, or a missing package.
Returns & Refunds
Assistance with our 30-day return policy, return instructions, refunds, or order cancellations.
Damaged or Incorrect Items
If an item arrived damaged, defective, or different from what you ordered, contact us so we can review the issue.
2. Before Contacting Us
To help us understand your question and provide relevant assistance, please include the following information where applicable:
- Your order number, if your inquiry relates to a purchase.
- The email address used when placing your order.
- The name or link of the product you are asking about.
- A short description of your question or the issue.
- Photographs where useful, especially if an item arrived damaged or incorrect.
Please do not send full payment card details, passwords, or other sensitive account credentials by email or through the contact form.
3. Shipping & Delivery Questions
Our standard estimated delivery schedule is:
- Order processing: 3–5 business days.
- Shipping transit: 7–10 business days after dispatch.
- Estimated total delivery: 10–15 business days.
Business days are Monday through Friday, excluding applicable public holidays.
Delivery timeframes are estimates. For details about shipping, delays, and delivery issues, please review our Shipping & Delivery Policy.
4. Returns & Refunds
Lamp Brothers offers a 30-day return window for eligible products, beginning on the date your order is delivered.
For standard change-of-mind returns, customers are responsible for direct return shipping costs.
Our designated return processing center is located in Jinhua, Zhejiang, China.
The complete return address, eligibility conditions, return procedure, and refund information are provided in our Return & Refund Policy.
If your order arrived damaged, defective, or incorrect, please contact us for assistance. Your applicable consumer rights remain unaffected.
Eligible refunds are processed back to the original payment method used for the purchase.
5. Business Information
Lamp Brothers operates as an online lighting retailer serving customers in the United States.
Trading Name: Lamp Brothers
Legal Operator: World Wide Apparel Group
Website: lampbrothers.com
Customer Contact: help@lampbrothers.com
Customer Market: United States
Please note that our designated return processing location is separate from our registered business address.
Products should be returned using the instructions and address published in our Return & Refund Policy.
6. Send Us a Message
Prefer to contact us directly through the website?
Use the contact form below to send your question to Lamp Brothers customer support.
For questions about an existing order, please include your order number.