Shipping policy

Whether you're choosing a statement light for your living room or a practical lamp for your workspace, we want you to know when to expect your order. Below you'll find the shipping information for purchases made through Lamp Brothers.

Order processing: 3–5 business days. Transit after dispatch: 7–10 business days. Estimated total delivery: 10–15 business days.

1. Shipping Destinations

Lamp Brothers serves customers in the United States. Available shipping destinations are determined by the delivery addresses supported at checkout. If a particular destination cannot be selected during checkout, we cannot currently accept an order for delivery to that address.

2. Order Processing Time

Orders typically require 3–5 business days for processing before dispatch. Processing includes preparing the order and arranging its shipment. Processing time is separate from the shipping transit time. Orders are processed on business days, Monday through Friday, excluding applicable public holidays.

3. Order Cutoff Time

Our daily order cutoff is 5:00 PM (17:00) on business days, measured in the (GMT-05:00) Eastern Standard Time (New York) timezone. Orders placed before the cutoff enter the processing schedule for that business day. Orders placed after the cutoff, on weekends, or on applicable public holidays enter the processing schedule on the next business day. The cutoff does not mean that an order will be dispatched on the same day.

4. Shipping Transit Time

Once an order has been dispatched, the estimated shipping transit time is 7–10 business days. Transit begins after the order has been handed over for shipment. The estimated transit period may be affected by circumstances such as carrier operations, weather conditions, and delivery disruptions. Business days are Monday through Friday, excluding applicable public holidays.

5. Estimated Total Delivery Time

Our standard estimated total delivery time is 10–15 business days. This consists of order processing (3–5 business days) and shipping transit (7–10 business days). Delivery estimates begin according to the applicable order-processing schedule and cutoff time. These are estimated delivery timeframes, not guaranteed arrival dates. If your order is expected to be shipped later than the promised shipment period, we will follow the notification, cancellation, and refund requirements of applicable law.

6. Shipping Costs

Available shipping options and any applicable shipping charges are displayed during checkout before you complete your purchase. The final shipping charge, if any, is included in your order total before payment. Please review the checkout information before placing your order.

7. Order Confirmation

After placing your order, you should receive an order confirmation at the email address provided during checkout. Please review your confirmation and contact us promptly if you notice any incorrect order or delivery information. An order confirmation is not the same as a shipping confirmation. Your order may still be within the processing period.

8. Shipment Tracking

Where shipment tracking is available, tracking details will be provided once the shipment has been prepared and tracking information is issued. Tracking information may not update immediately after a shipment is registered. Carrier tracking updates depend on when the shipment is scanned and processed through the delivery network. If you have questions about the tracking status of your order, contact us at help@lampbrothers.com.

9. Multiple Items and Shipments

If your order contains multiple items, they may occasionally be shipped in separate packages. When this occurs, packages may arrive at different times. Separate tracking information may be provided where available. If you receive only part of your order, please check the available shipment information or contact customer support.

10. Incorrect or Incomplete Delivery Addresses

Customers are responsible for providing accurate delivery information during checkout. Please check your street address, apartment or unit number, ZIP code, and other relevant delivery details before confirming your order. If you notice an error, contact us as soon as possible. We will attempt to update the address before dispatch, but address changes cannot be guaranteed after an order has entered fulfillment or shipment. If an order is returned because of an incorrect or incomplete address, contact us so we can explain the available redelivery or refund options. Any additional charges will be handled in accordance with applicable law and the terms disclosed before purchase.

11. Shipping Delays

We aim to dispatch orders within the advertised processing timeframe. Occasionally, unexpected circumstances may affect processing or transportation. If we determine that your order cannot be shipped within the promised shipment period, we will notify you and explain the available options. Where required by applicable law, you will have the option to consent to a revised shipment date or cancel the affected order and receive a prompt refund to the original payment method. We will not require customers to accept an indefinite shipping delay as a condition of retaining their order.

12. Lost or Missing Packages

If your order has not arrived within the expected delivery window, please contact customer support. Include your order number and any available tracking details so that we can investigate the shipment. We may work with the relevant shipping carrier to determine the shipment status and identify an appropriate resolution. If an order is confirmed lost or not delivered, we will provide the remedies required by applicable law.

13. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, we recommend checking the delivery location indicated by the carrier, any parcel storage areas or mailrooms associated with your address, and whether a household member or building representative accepted the delivery. If the package remains missing, contact us at help@lampbrothers.com. We will review the available delivery information and assist with an investigation. Your applicable legal rights remain unaffected.

14. Damaged Items During Delivery

If a lamp or lighting accessory arrives damaged, please contact us as soon as reasonably possible. Include your order number, a description of the damage, and photographs where available. We will review the issue and arrange an appropriate resolution consistent with our Return & Refund Policy and applicable consumer protection laws. You are not required to pay costs that we are legally responsible for when resolving a damaged, defective, or incorrectly supplied product.

15. Returns and Refunds

Lamp Brothers offers a 30-day return window for eligible purchases. The return period begins on the date your order is delivered. Please refer to our Return & Refund Policy for return eligibility, return shipping costs, the designated return location, and refund information. Refunds are processed back to the original payment method used for the order.

16. Contact Information

For questions about shipping, delivery, missing packages, or order tracking, please contact Lamp Brothers.

Brand: Lamp Brothers
Operated by: World Wide Apparel Group
Customer Support: help@lampbrothers.com
Website: lampbrothers.com